Shipping & Returns
*What does Must Sign Audio Waiver Mean?
You'll notice on some products that have an audio option, we require a signed waiver sent back to us once your order is completed, if you are within the United States, and the product is to be used solely by law enforcement, government, or an international shipping location.
When audio waiver is required, on some items, please allow an extra 3 days for custom build and testing before shipping, which includes next day orders. If this is a problem please call us for speed options and we will do everything in our power to help expedite your order along.
Audio devices may not be used to violate the privacy rights of others. In no way will Spy Associates or its subsidiaries or partners be held responsible for inappropriate use of these products.
What does Manual Verification Required mean?
After placing your order, you may get a notice that states manual verification required. This is built in to our system to protect all customers and non customers against fraudulent activities. Our staff is immediately notified when this occurs. This typically takes an hour or less for our team to resolve. There is nothing you need to do unless we contact you directly. Sometimes it may mean your credit card address has a mismatch, or the IP address from where you placed the order is different than that of your expected location.
FREE Ground Shipping On All Items
Receive free ground shipping on all items we carry. Depending on your location, carrier may vary depending on maximizing delivery speed to your location.
Same Day Shipping - Order By 2pm EST Monday - Friday
Your Order will be given to the shipping carrier the same day you place the order, not including national holidays & weekends. Any order placed after 2pm weekdays or on Saturday / Sunday will be shipped out the next business day.
Some custom built products may require up to 48 hours, which includes custom audio add-ons that may require 72 hours. You will be notified of any delays as soon as possible.
International Shipping & Customs
YES! We ship worldwide. On International Orders, any CUSTOMS FEES are the responsibility of the purchaser NOT SpyAssociates. Every country's import rules are different, so it's impossible to guess how much, and if any fees may apply.
We test all of our products before shipping to ensure they are in working order.
Your Satisfaction Is Our Number One Concern
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM Spy Associates WITHIN A TEN (10) DAY PERIOD ONCE THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
All products are considered 'special ordered" by the person ordering and are "NOT" subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by SpyAssociates.com before product(s) is returned. SpyAssociates.com will replace, refund, or credit your account for returned product(s) at SpyAssociates.com's discretion. We have been forced to implement this policy because of the attraction of our products to unscrupulous people who return products after they have profitably gained from the short-term use of the products.
Bug Sweep Products are Non-Refundable and cannot be returned under any circumstances. FREE TECH SUPPORT is offered as needed.
*Special exceptions may be made on a case by case basis determined by SpyAssociates.com. In this event, returns are subject to deductions for shipping costs and UP TO a 25% restocking charge and must be returned within a ten (10) day period from date of RMA authorization issued. NO refunds will be given for products returned without explicit RMA permission from SpyAssociates.com.
You Are Guaranteed QUICK & ACCURATE Service
Any return must be authorized by a representative of SpyAssociates.com and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from SpyAssociates.com. No returns will be authorized after ten (10) business days of receipt of product(s) by the customer, unless found to be defective, in which case we will replace at no charge once returned with authorized RMA.
We at SpyAssociates.com strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific SpyAssociates.com product page.
Shipping & Handling Charges Are Non-refundable.
We strive to sell only legal products to legal purchasers. We are not responsible for any purchase or use of our merchandise which is in violation of any applicable law or regulation. We are not responsible to you or any third party for any direct, indirect, special, incidental or consequential damages, arising out of use, misuse or inability to use any of our products.
Our devices may not be used to violate the privacy rights of others. In no way will SpyAssociates.com nor any of its subsidiaries or partners be held responsible for inappropriate use of these products.
IT IS THE SOLE RESPONSIBILITY OF THE BUYER TO CONSULT LEGAL COUNSEL FOR THE INTERPRETATION OF ANY LAWS APPLICABLE TO THE AREA OF INTENDED USE OF THESE PRODUCTS.
It is your responsibility to ascertain and comply with all applicable local, state, and federal laws applicable to the purchase or use of our merchandise in your jurisdiction.
You are advised to contact an attorney licensed to practice law within your jurisdiction if you are unsure of the applicability of any law to the product you are purchasing or its intended use within your jurisdiction.
By placing an order, you represent that you are of legal age to purchase the product being purchased in your jurisdiction and that you will use the product only in a lawful manner.
LEGAL STATUS OF PRODUCTS:
It is the responsibility of the Buyer (not the distributor), to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any items listed on this web site. Consult an attorney or law enforcement professional, regarding local, state and federal laws before ordering. By placing an order, the Buyer represents that he/she is of legal age and that the products will be used only in a lawful manner. When applicable, equipment sold may be subject to Public Law 90-351, Title 111 18 U.S.C., Section 2511.
Every product receives FREE LIFETIME SUPPORT. We guarantee all SpyAssociates.com products to be free of defects in workmanship and material for 90 days (some manufacturer's warranty is one (1) year or lifetime - please see info on the page for specific product's details) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.