- Shipping & Returns
Shipping & Returns
All orders are shipped the same day they are received Monday - Friday before 2pm EST, not including national holidays. Any order placed after 2pm weekdays or on Saturday / Sunday will be shipped out the next business day.
Some custom built products may require up to 48 hours. You will be notified of any delays as soon as possible.
We test all of our products before shipping to ensure they are in working order.
Your Satisfaction Is Our Number One Concern.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM SpyAssociates WITHIN A TEN (10) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
All products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by SpyAssociates.com before product(s) is returned. SpyAssociates.com will replace, refund, or credit your account for returned product(s) at SpyAssociates.com's discretion.
We have been forced to implement this policy because of the attraction of our products to unscrupulous people who return products after they have profitably gained from the short-term use of the products.
*Special exceptions may be made on a case by case basis determined by SpyAssociates.com. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a ten (10) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from SpyAssociates.com.
Any return must be authorized by a representative of SpyAssociates.com and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from SpyAssociates.com. No returns will be authorized after ten (10) business days of receipt of product(s) by the customer, unless found to be defective, in which case we will replace at no charge once returned with authorized RMA.
We at SpyAssociates.com strive to offer our customers the best products at the best possible prices. Due to the nature of the products, RETURNS WILL NOT BE ACCEPTED unless the product is found to be defective or unless otherwise explicitly stated on the specific SpyAssociates.com product page.
On International Orders, any CUSTOMS FEES are the responsibility of the purchaser NOT SpyAssociates.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
We guarantee all SpyAssociates.com products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.
LEGAL STATUS OF PRODUCTS:
It is the responsibility of the Buyer (not the distributor), to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any items listed on this web site. Consult an attorney or law enforcement professional, regarding local, state and federal laws before ordering. By placing an order, the Buyer represents that he/she is of legal age and that the products will be used only in a lawful manner. When applicable, equipment sold may be subject to Public Law 90-351, Title 111 18 U.S.C., Section 2511.
Audio devices may not be used to violate the privacy rights of others. In no way will Spy Associates or its subsidiaries or partners be held responsible for inappropriate use of these products.
IT IS THE SOLE RESPONSIBILITY OF THE BUYER TO CONSULT LEGAL COUNSEL FOR THE INTERPRETATION OF ANY LAWS APPLICABLE TO THE AREA OF INTENDED USE OF THESE PRODUCTS
*What does Must Sign Audio Waiver Mean?
You'll notice on some products that have an audio option, we require a signed waiver sent back to us once your order is completed, if you are within the United States, and the product is to be used solely by law enforcement, government, or an international shipping location.